Refunds and cancellation

How to cancel, what happens to your mail, and your rights under Australian Consumer Law.

Cancelling

Cancelling is one button in your account settings. There is no retention screen, no offer to stay, no phone call and no form. You confirm once and it is done — deliberately the same amount of effort it took to sign up.

When you cancel we show you, on that screen, the exact date your access ends and what happens to your data.

What happens to your mail

• Your mailbox keeps working until the end of the period you have already paid for.
• You can export your mail at any time before that date, in a standard format that other mail providers can import.
• After that date the account is closed and the stored mail is deleted on the schedule set out in the Privacy Policy.
• We do not hold your data hostage to a payment dispute, and we do not charge a fee to release it.

Free accounts

The Personal plan is free, so there is nothing to refund. You can close it whenever you like and the same export and deletion rules apply.

Cancel mid-month and you get the unused days back

Refunds are pro rata. If you cancel partway through a month we refund the days you paid for and did not use, calculated from the date you cancel to the end of that billing period.

There is no cancellation fee, no minimum term, and no requirement to explain why. The refund is issued to the card that paid, and reaches it on your bank's normal timeline — usually a few business days, and not something we control once it leaves us.

It is the same principle as the cancel button itself: no traps. We do not think a company should be able to keep money for a service it is no longer providing.

Your rights under Australian Consumer Law

Our service comes with guarantees that cannot be excluded under the Australian Consumer Law. In short: the service must be provided with due care and skill, be fit for the purpose we described, and match the description we gave it.

If we fail one of those guarantees you are entitled to a remedy. For a major failure you may cancel and seek a refund, or seek compensation for a drop in value. For a failure that is not major, we are entitled to fix the problem within a reasonable time; if we do not, you may cancel and seek a refund.

These rights apply regardless of anything written above or in our Terms of Service.

How to raise it

Email [email protected]. We aim to acknowledge within two business days. If you are not satisfied with our response you may take the matter to the ACCC or to your state or territory consumer protection agency.